At F3TISH customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
All valid returns are refunded in the form of store credit.
Final Sale items cannot be returned for store credit.
60 Day Returns Warranty
Customers can contact us within 60 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer care. Contact us to Customer care and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when F3TISH is responsible for shipping the wrong item/size.
Incorrect order (size of the item) – If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Unwanted item – If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial refund of the product cost.
Additional notes about Warranty
All returns must first be approved by our customer service team; All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, and lingerie items or discounted items unless a customer received a wrong item or the item was faulty.