Returns & Exchanges
At F3TISH customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
F3TISH & COVID-19: An Update for You
All orders placed starting March 1, 2020, are eligible to be returned for 60 days from the purchase date. Note that you must confirm with our Customer Service if past the standard 30-day Returns Window.
7 Day Returns Warranty
Customers can contact us within 7 days of receiving the item.
If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Customer care.
Changing or canceling orders
You can cancel your purchase if your order has yet not been proceed. Please e-mail us immediately, our Customer Services Team will happily assist you.
All valid returns are refunded in the form of store credit.
Final Sale items cannot be returned for store credit.
All returns will be refunded via store credit in the form of an E-Gift Card code.
You will be responsible for covering the shipping costs to return your item(s).
Items must be sent back within 7 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
All items marked as Final Sale cannot be returned for store credit.
Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
F3TISH is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Go to Customer care and describe the issue in detail, including the return reason, along with your order number.
For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.
Additional notes about Warranty
All returns must first be approved by our customer service team; All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, and lingerie items or discounted items unless a customer received a wrong item or the item was faulty.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below: Paypal account refunds: Up to 48 hours.
Please contact our Customers care for further help. We will do our very best to help you and reply to all messages within 48 hours.